Booking & Payment
A provisional booking may be made via e-mail, telephone, and fax or through the meruholidays.com online booking form. This booking will remain valid for days until receipt of a full payment as agreed. The cut off dates for any bookings will meet the terms and conditions for each hotels. Failing to follow the rule will result an automatic cancellation.

Booking Procedure
When you book with us, we will ask you to complete the reservation form. This information is necessary to process your request to purchase our online products.
We have the utmost respect for your privacy & security. We NEVER sell personal information to third parties. If you communicate by email, we will use the return email address to respond. Email addresses are not used for any other purposes and are not shared with anyone.

Confirmation of Booking
Upon receiving the booking confirmation in writing from the respective hotels/tour operators, we will notify you immediately. If the booking is accepted, meruholidays.com will then send you an authorization letter form to complete, and this should be faxed back to us along with copy of passport. This will be charged at the agreed amount to your credit card. Upon clearance of payment, we will issue a hotel/tour voucher. This document will be transmitted via email attachment. It is your responsibility to ensure that all details are correct and that we are notified of any errors. We cannot be held responsible for any errors or omissions contained in any correspondence unless notified of such by you.

Travel Insurance
All travel insurance is the SOLE RESPONSIBILITY of the client. This includes but is not limited to cancellation costs, medical expenses, personal damage insurance, repatriation costs and property cover.

Liability & Responsibility
We hereby give notice that we act only as an agent for the service providers accommodated in our itinerary and booking service and as a result accept no responsibility whatsoever for injury loss or damage to person or property, howsoever caused, in connection with any service resulting directly or indirectly from acts of god, detention, violence, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance, civil disturbances, government restrictions or regulations.

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