HOTELS
Hotel bookings that are cancelled will be refunded the full amount if the hotels do not charge a penalty or cancellation fee. However, administrative fee in the bank may occur. Hotels bookings amended or changed are subject to an administration fee and may be subject to additional penalties that are passed along to us by our hotel suppliers. Hotel bookings cancelled with a short notice prior to check-in date or “no shows” will NOT receive a refund.
Meruholidays.com can also consider changes to hotel bookings (such as dates) at any time as long as space is available. Please note, for hotel cancellations or changes of any kind, at any time, if any penalties are assessed to us by our suppliers, for such cancellations or changes, we will be forced to pass them on to the client.
For hotels booked during high / peak seasons or public holidays, (such as Idul Fitri, Christmas & New Years Eve, Easter, Golden Week, etc.), there will be no changes nor cancellations accepted and there will be no refund. Room space is extremely limited during these times and no refund is possible.

TOURS
Tour bookings are only made once all travel details are confirmed with the client. Once payment is remitted (a deposit or full payment).
Tour bookings that are cancelled up to 30 days or more of arrival date receive a full refund. Tour bookings that are cancelled between 29 and 14 days of arrival date receive a 75%-50% refund, depending on our supplier's conditions. Tour bookings CANNOT be cancelled within 13 days of the arrival date – there is no refund. Unused services or no shows are totally non-refundable.
Subject to the terms above we can consider changes to tour bookings (such as dates) at any time as long as space is available. Please note, for tour cancellations or changes of any kind, at any time, if any penalties are assessed to us by our suppliers, for such cancellations or changes, we will be forced to pass them along to the client.
For tours booked during peak seasons and public holidays, (such as Idul Fitri, Christmas & New Years Eve, Easter, Golden Week, etc.), no cancellation is acceptable and there will be no refund. Space is extremely limited during these times and no refund is possible.

Our Commitment To You
The staff at meruholidays.com is committed to providing the highest level of service possible, and will strive to see that we will not only meet but also exceed your level of expectation. Wherever possible any inquiries will be responded to within 24 hours. It is our goal to try to make your visit to Indonesia a memorable and enjoyable one.

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